Wednesday, 18 March 2009

Fit for purpose?


Two business partners went up to the mountains every year for a long weekend to shoot wild buck. So the latest trip came around and the corporate plane flew them up to the mountain and left them there, to return three days later. The plane returned and the two shooting buddies had 6 fantastic animals to take back down the mountain.
"Sorry" said the pilot. I can only take 4 bucks, due to the weight.
"Nonsense" said the two businessmen, "We took 6 last year, this is not acceptable."
After much arguing, the pilot finally gave in and agreed to take all 6 bucks on the plane.
The plan took off and 15 minutes later crashed in a valley below the mountain. The two businessmen struggled out of the plane and one turned to the other and said "You know I think I recognise this place". "Yes" said the other businessman, "we crashed here last year!"

The moral of the story being that if you continue to function in the same way, you will get the same result, regardless of any extra effort expended. It is essential to continuously monitor the systems and processes in any business to ensure that they remain capable of producing the outcomes you require in the most efficient way. As customers and organisational needs change, so systems and processes must adapt.